Privacy Policy

Updated: April 3, 2025

This Privacy Policy describes how Muor Health, operated by Luovia LLC, collects, uses, and protects your personal information when you visit muorhealth.com or engage with our services. We are committed to safeguarding your privacy and ensuring transparency in how your data is handled.

1. Who We Are
Muor Health is a health education and wellness brand operated by Luovia LLC, based in Oakland, California. We serve a global audience through digital content, courses, and wellness offerings. If you have any questions about this policy, please contact us at: Luovia LLC, 4820 Trinidad Avenue, Oakland, CA 94602. Email: hello@muorhealth.com

2. What Information We Collect
We collect personal and usage data to provide and improve our services. Personal information we collect includes first name, last name, email address, phone number, mailing address, and age. We also collect usage data, such as device and browser information, pages visited and time spent on the website, referring websites, and general user behavior. This data is collected through tools like Squarespace, MailerLite, and Google Analytics.

3. How We Use Your Information
We use your information to send newsletters and updates you’ve signed up for, personalize your experience on our website, analyze website traffic and improve our offerings, support purchases of courses, merchandise, or services, respond to inquiries or customer support requests, and comply with legal obligations. We may also use aggregated, non-identifiable data to better understand audience behavior and improve our services.

4. Third-Party Services
To support our operations, we use trusted third-party services including: MailerLite for email communication and subscriber management; Squarespace for website hosting and analytics; Google Analytics for website usage insights; Meta (Facebook/Instagram) Pixel for marketing and retargeting; TikTok Pixel for social media analytics; and Stripe for secure online payment processing. We may also collect data via social media platforms such as Instagram, Facebook, and TikTok if you interact with us through those channels. These platforms may collect your information according to their own privacy policies, which we encourage you to review. These services only access your data as needed to perform their tasks. We do not sell or share your personal information with any third parties for their own marketing purposes.

5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to provide core site functionality, understand website traffic and user behavior, and support marketing and advertising campaigns. You can adjust your browser settings to manage or block cookies at any time. Please note that disabling cookies may affect the functionality of certain features on our website.

6. Data Storage and Security
Your information is stored securely via trusted platforms like MailerLite and Squarespace. In some cases, we may store limited data in secure cloud platforms like Google Drive. We implement reasonable technical and organizational measures to protect your data against loss, misuse, or unauthorized access.

7. Your Rights
If you are located in the EU or UK, under the General Data Protection Regulation (GDPR), you have the right to access the data we hold about you, request correction or deletion of your data, withdraw consent at any time, object to or restrict certain types of data processing, and file a complaint with your local data protection authority. If you are a California resident, under the California Consumer Privacy Act (CCPA), California Privacy Rights Act (CPRA), and the California Online Privacy Protection Act (CalOPPA), you have the right to know what personal data we collect, use, or disclose, request deletion of your data, opt out of the sale or sharing of personal data (note: we do not sell data), and designate an authorized agent to exercise these rights on your behalf. To exercise any of your rights or request more information, contact us at hello@muorhealth.com.

8. Children’s Privacy
Our website and services are not directed at children under the age of 13 (or under 16 in the EU/UK). We do not knowingly collect personal information from children. If we become aware that we’ve inadvertently collected such data, we will take steps to delete it promptly.

9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for legal reasons. If we make material changes, we will notify you through email or by posting a clear notice on our website. Please review this policy periodically to stay informed.

10. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, reach out to us at hello@muorhealth.com. Mailing address: Luovia LLC, 4820 Trinidad Avenue, Oakland, CA 94602.